Last updated: 30 March 2026
This Privacy Policy explains how Freddi Wizard collects, uses, and shares personal information when you visit or buy from https://freddiwizard.com/.
1. Who we are
Freddi Wizard is the brand. The legal data controller for the website and customer data is:
Purple brain (PMV)
CVR: 40654976
Address: C/O freddi, Strandvejen 69, 1., 2100 København Ø, Denmark
Email: info@freddiwizard.com
Phone: +45 30 33 12 15
2. What personal data we collect
Information you provide to us
- Name, email, phone number
- Shipping and billing address
- Order details, returns, and support messages
- Account details if you create an account
- Newsletter sign-up details
Information we collect automatically
- IP address and device information
- Browser type, operating system, and approximate location based on IP
- Pages viewed, timestamps, and referral source
- Cookie identifiers and similar technical data
Payment information
- Card details are processed by secure payment providers.
- We do not store full card numbers or security codes on our own servers.
3. Why we use your data and our legal basis
We only process personal data when we have a lawful reason to do so.
Contract
- To process and deliver your order
- To handle returns, refunds, and customer support related to your purchase
Legal basis: performance of a contract
Legal obligation
- To keep invoices and transaction records required by accounting and tax rules
Legal basis: legal obligation
Legitimate interests
- To run and secure the webshop (fraud prevention, abuse prevention, troubleshooting)
- To improve the site and customer experience (basic performance measurement, error logs)
- To manage customer service and internal documentation
Legal basis: legitimate interests
Consent
- To send newsletters and marketing emails where you have signed up
- To use non-essential cookies, such as analytics and marketing cookies, where required
Legal basis: consent, which you can withdraw at any time
4. Who we share personal data with
We share personal data only when needed to operate the webshop:
Payment providers
- To process payments and prevent fraud
Shipping and logistics partners
- To deliver your order and handle delivery-related messages
Hosting and technical providers
- To host the website, store data securely, and keep the site running
Email and newsletter providers
- To send order messages and newsletters, if you subscribe
Analytics and advertising tools, if enabled
- To measure site performance and improve marketing
These tools are only used with consent where required.
Professional advisors and authorities
- Accountants, legal advisors, and public authorities when required by law
5. International transfers outside the EU/EEA
Some of our service providers may process data outside the EU/EEA. If that happens, we use appropriate safeguards, typically the EU Standard Contractual Clauses, and additional measures where needed.
If we only use EU/EEA-based providers for a given service, your data stays within the EU/EEA for that service.
6. Cookies and similar technologies
We use cookies to make the webshop work and to improve it.
Essential cookies
- Needed for core functions like cart, checkout, security, and preferences
- These cannot be turned off through the cookie banner, because the shop will not function properly without them
Non-essential cookies, if enabled
- Analytics cookies, to understand how the site is used
- Marketing cookies, to measure campaigns and show relevant content
These are only used after consent where required, through the cookie banner.
You can also manage cookies through your browser settings. Blocking essential cookies may break parts of checkout and account functions.
7. How long we keep your data
We keep data only as long as needed for the purposes above:
Orders and invoices
- Stored for up to 5 years to meet bookkeeping requirements
Customer account
- Kept until you delete the account, or until the account has been inactive for 24 months, after which we may delete or anonymise it
Customer support messages
- Typically stored for up to 24 months after the case is closed
Newsletter subscriptions
- Kept until you unsubscribe, after which we stop sending and delete or suppress your subscription data
Security logs and technical logs
- Typically stored for up to 12 months, unless we need longer storage for security incidents or legal claims
8. Your rights
You have the right to:
- access the personal data we hold about you
- correct inaccurate or incomplete data
- request deletion in certain cases
- object to processing in certain cases
- restrict processing in certain cases
- receive your data in a portable format where applicable
- withdraw consent at any time for consent-based processing
To exercise your rights, contact: info@freddiwizard.com.
9. Complaints
If you have concerns, we prefer you contact us first at info@freddiwizard.com so we can address it.
You also have the right to lodge a complaint with the Danish Data Protection Agency:
Datatilsynet
Carl Jacobsens Vej 35
2500 Valby
Denmark
10. Children
Freddi Wizard is not intended for children, and we do not knowingly collect personal data from children. If you believe a child has shared personal data with us, contact info@freddiwizard.com and we will delete it.
11. Changes to this Privacy Policy
We may update this policy from time to time. We will publish the updated version on this page and change the “Last updated” date.
12. Contact
For privacy questions, contact: info@freddiwizard.com
